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GENERAL QUERIES
Orders & Shipping
How can I place an order?
Simply browse our website, choose your favorite products, and click "Add to Cart." Then proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods.
Do you offer international shipping?
Yes, we ship worldwide. Shipping charges and delivery times vary depending on the destination.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking link via email.
ULTIMATE GUIDE
Products & Returns
Are your products safe for all skin types?
Yes! Our products are made with gentle, high-quality ingredients suitable for most skin types. Always check ingredient lists or do a patch test first.
What if I receive a damaged or wrong item?
If your item arrives damaged or incorrect, contact us within 7 days, and we’ll make it right with a replacement or refund.
Can I return or exchange a product?
Yes, we offer returns within 14 days of delivery. Items must be unused and in original packaging.
How can I contact customer support?
You can reach us through our contact form, email, or direct message on social media. We're here to help!